Privacy Policy

At SoundFrame, accessible from www.soundframe.ai, we are committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect and how we use it.

1. Data Collection
SoundFrame collects user information, such as names, email addresses, photos, audio files, video files, and any additional personalized content users choose to upload. This data is used to enable SoundFrame’s unique memory preservation services, facilitate user orders, and improve the overall experience on our platform.

2. Data Processing
User data collected on SoundFrame is processed securely to allow users to create custom SoundFrames with multimedia elements. This processing follows strict privacy and confidentiality standards.

3. Audio, Video, and Memory Notes
SoundFrame’s audio, video, and memory note features store user-submitted media securely within the platform. Access to this data is limited to the account holder and any designated recipients.

4. Third-Party Services
SoundFrame may use third-party services, such as cloud storage and media processing providers, to enhance functionality. These third parties are bound by strict data protection measures and only access user data necessary to provide services.

5. Log Files
SoundFrame follows standard practices in using log files. Information collected may include IP addresses, browser type, ISP, date and time stamps, referring/exit pages, and clicks. This data is not linked to personally identifiable information.

6. Cookies
SoundFrame uses cookies to store user preferences and monitor interactions on the site. Cookies help optimize user experience by customizing web content based on browser type or user preferences.

7. No Third-Party Data Sharing
SoundFrame does not sell or share user data with third parties. All user information is used solely to enhance the experience within the SoundFrame platform.

8. Data Removal Upon Account Closure
When a user closes their account with SoundFrame, all personal data associated with the account will be permanently deleted from our systems.

9. User Data Protection Rights (GDPR)
If you are a resident of the EEA, you have the right to request access, correction, deletion, or limitation of your personal data. To exercise these rights or request data removal, please contact us at hello@soundframe.ai.

10. Changes to this Privacy Policy
SoundFrame may update this Privacy Policy periodically. Significant changes will be communicated through a notice on our website. Users are encouraged to review the Privacy Policy regularly.

11. User Responsibilities
Users are responsible for maintaining the confidentiality of their account credentials and for choosing strong, unique passwords.

12. Limitation of Liability
While SoundFrame strives to protect your personal data, absolute security cannot be guaranteed. In case of unauthorized access or breaches, our liability will be limited to the fullest extent permitted by law.

13. Third-Party Links Disclaimer
The SoundFrame platform may contain links to external websites. SoundFrame is not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Contact Us
For questions about this Privacy Policy, please contact us at hello@soundframe.ai.